Maybe you have a problem with the fan it selves? Yesterday I bought brand new cables with no adapters, I.E USB-C to DP. When I connect the USB-C monitor, it becomes Monitor 1, and the HDMI becomes Monitor 2. Irt is defenitly something in the NUC. Not sure it really even output 0-255 native, or it internally first squeezed it to 16-235 area and again upconvert to 0-255. Are you using USB-C-to-DP adapter (plus DP cable) or USB-C-to-DP cable? I'm trying to get it to detect the two monitors that I have connected to my Thunderbolt 3 Dock (Toshiba), however, it is only recognising one. I am discussing the hardware a lot here, but it's important. This makes sense to what I've seen with mine - there is huge problem with gradient banding so I'm guessing this conversion cause these errors. 6- If no older drivers are stored in the system, the graphics controller in Device Manager should now be listed as 'Microsoft Basic Display Adapter', 'Standard VGA Graphics Adapter', or similar. You can also try the quick links below to see results for most popular searches. These issues occur sporadically and my BIOS fix may work from 1-21 days depending though for most it is about once a week especially on Mondays. All drivers are updated. So the Cables go directly from computer to screen. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. Here is our "contact us" information:https://www.intel.com/content/www/us/en/support/contact-support.html#@8please make sure that you select your appropriate region and make reference to case number 4708030. B) Hardware issue, I.E one of the port is broken. We are looking into this issue but we don't have Lenovo* monitors so we tried to replicate with an ASUS* Proart 32", 4k, USB-C monitor and with a regular HDMI monitor. i use 2 displays (hdmi + usb c). However still the same outcome. Forgot your Intelusername A few minutes later, Monitor 2 stops blinking and Monitor 1 wakes up but displays no signal. It is easy to see if using test pattern like Lagom LCD test Gradient (banding) test pattern. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. I have a total of 4 ASUS MX25A monitors. You can easily search the entire Intel.com site in several ways. Hi, I also experienced problems with the hdmi outputs of this model. 6.1- Download the Intel SSU and save the application on your computer. 3. Thanks for the explenation. Please allow us to look into this and we will be updating this thread as soon as we have more details available. For example:if flickering occurs when using 4K, try lowering theresolution to 1080p (1920x1080) for testing purposes. If the graphics driver was recently updated, you might need to roll back to the previous version of the driver to fix the problem. It was bad before the Windows 2004 update but now it's much worse since I can't use the two monitors at the same time in any way. Extended or mirrored? Please click the verification link in your email. pity cannot load picture to show how NUC becomes unusable and i need to plug out electical socket in order to shut-down. and our Regarding the instructions for these updates, for the graphics driver please perform a clean installation, in order to do this, follow the next steps: 1- Download the latest customized driver. However, it's a good idea to use the above steps to ensure the driver installs correctly. Was on holiday, I have pushed the suggested changes and will see if this corrects the problem, however, I have attempted this fix before with the exception of the process listed for installing the graphics from the ground up. The Intel sign-in experience is changing in February to support enhanced security controls. Fort sure it is not the ram. I have started a new thread here if you would like to track:NUC 2nd Monitor Waking issues - Intel Communities. For more complete information about compiler optimizations, see our Optimization Notice. We appreciate all feedback, but cannot reply or give product support. Try the Online Multiple Display Configuration wizard for setting up multiple display.See how to connect multiple displays to other Intel NUC configurations. Intels products and software are intended only to be used in applications that do not cause or contribute to a violation of an internationally recognized human right. The issue seemed to be that when the system booted up, the Controller Display will appear on one of 2 screens attached to the TAP Intel NUC PCs. 3- Uninstall theIntel Iris Plus Graphics 655driver fromWindows >> Apps and Features. I checked Windows 10 and 11 and both show this problem. Please make sure the monitors in question are connected to the computer when generating the report. Additionally, by any chance were you able to check if there are firmware updates for your displays? You may re-send via your Open Windows Settings (my instructions here are for Windows 11, but for Windows 10 it will be similar). // Performance varies by use, configuration and other factors. Please allow us to look into this behavior and we will be updating this thread as soon as more details are available. To my regret I can't help you more. The latest Bios from september was installed just few days ago. We are not getting any flickering or other issues with the displays. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. Here I noticed something very strange. 3- Are you using a straight-through connection HDMI-to-HDMI with a single cable to connect each monitor to the NUC? Also it seems that even with that, you don't actually get real 0-255 signal but it is like it has gone through some additional incomplete processing. Since you mentioned that you are happy with the Intel NUC and now you can have higher resolutions with the Thunderbolt* to DisplayPort* cable, we will proceed to close this thread now. After installing the latest Intel driver the problem was there again. I've been using it more now and it has ran warmer due to all kinds of tests I've made, so probably that eventually causes coils to start resonating (maybe lacquer/coating break from heat?). I've updated all the drivers. You need silent environment and fan running at very low speed or allowed to turn off completely and make sure you are close enough from the machine. Thank you for your response and all the details provided. do you still prefer O go back to the .1191 drivers? Download and install theIntel Management Engine Driver. https://1drv.ms/v/s!Ahjvh5d0MhNShnl9ndNMQXOu92B9?e=tq2wts. It offers a great mix of speed, reliability, outstanding customer service, and affordability. // Your costs and results may vary. Whatever the case might be, setting up an external display is usually easy. Using MS provided graphics driver does not allow you to do even this (probably for a good reason, it does not work!). If nothing else can be done, just close this case. Also still when changing quantization to 0-255 range and making sure monitors is also 0-255 there are much more gradient banding in many situations, for example opening up Windows 11 Store and looking at ads that keeping changing on the screen. 5- Right-click the Windows Start button. Affected Devices All Dell Monitors All Dell Notebooks with Intel Integrated CPU I can hear the fan running but it is not making a lot of noise. Intel NUC products supporting HDMI* and DisplayPort* connectors. Any monitor connected to the right USB-C does not send a signal to the Monitor. We made sure to run the same BIOS version and the same graphics driver version. NY 10036. Sign up here HDMI or mini DP (display port) cables are working when used for single monitor display. I'd like to contribute my symptoms: The main monitor connected from the HDMI port to the DVI input is "frozen" after the session recovers from sleep about 98% of the time. Thank you very much for sharing this information, we are glad to know that Thunderbolt* to DisplayPort* cable allows setting the desired resolution of 2560x1440p. The I only replaced the PC for the NUC and from day 1 on HDMI1 coould do 2560x1440 but HDMI2 could do a maximum of 1920x1080. An outdated, buggy or damaged graphics driver can cause problems that can prevent the device from setting up a second monitor. Please refresh the page and try again. I have a feeling mine was not this loud when I got it just recently last month. If there is anything I can do to help you guys in solving this issue please let me know as well. A) Hardware limitation or NUC does not support 2 x USB-C --> DP output. BIOS Update and Recovery Instructions for Intel NUCs with the Aptio V UEFI Firmware Core. Do you work for Intel? Sign up here Select Selective suspend in the menu and set the value to DISABLED. Purchase a cable to connect directly from the Intel NUC to the display. Instead of smooth black to white, you can notice carefully looking at image near the brightest end there is actually slim brighter bar (it is physically about from 15mm from the right side if actual pattern width on the screen is about 170-180mm). 6.2-In the pop-up window make sure Delete the driver software for this device is checked. I only have one display, so cannot test for more displays. Sign in here. Sorry, you must verify to complete this action. Intel technologies may require enabled hardware, software or service activation. Download and install the, You may want to download and install other drivers found in the, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html, Intel Iris X Graphics - Saturday, 12 February 2022.txt, 4CC8B175-ED18-4A38-A69D-61B064014031.jpeg, Clean Installation of Intel Graphics Drivers in Windows. Intel technologies may require enabled hardware, software or service activation. We could fix it in RPi, but not for Intel NUC device. No display ona multi-display setup via HDMI and DisplayPort*. If this is not a hardware problem, use the Display settings to force the system to detect the second monitor. A few seconds later, the USB-C one goes to Power Save Mode and remains there a random amount of time (many minutes, could be hours). PS: Cables are brand new and has been tested and works perfectly fine! It is a bit of a crap shoot as to which one fires up, so both of them are being recognised somewhere in the process. Privacy Policy. have a NUC10i7FNB with 16 onboard memory. Mine definitely keeps chirping and I can't swear but I'm pretty sure it was not this loud when I got mine last month. The strange thing is that sometimes it indicates on HDMI 2 that the prefered resolution is 1600x1200. I've loaded the latest Intel 655 graphics drivers and the latest bios. Are you sure that it is the fan? 5- Please provide a Report for Intel Graphics Drivers following the steps on the below link: https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html. Within a few days I will get a Thunderbold 3 to displayport cable. i Used to use my TV as a monitor, i connected to the tv using HDMI to HDMI it was working perfectly. See the attached pictures. Bios was updated just recently. I have not such a cable so I can not test it but maybe youy have such a cable? See https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. Is the fan running in sleep mode? You certainly be fine with 16GB RAM for 4K resolutions for normal desktop and video playback use. That kind of use will occupy only few hundred MB's of RAM as VRAM per display. Is it possible that a component is resonating? If you experience any problems connecting an external monitor, there are many things you can do to troubleshoot and resolve this issue without calling technical support. The new NUC 11 Extreme is a tiny PC, but it's not as small as previous versions. If you sign in, click, Sorry, you must verify to complete this action. Anyone at Intel actually testing these things? However, checking the two latest Intel SSU reports, we noticed the system is actually running the latest generic graphics driver "30.0.101.1340". Is it possible that a component is resonating? Thank you for the tips, I am afraid when connected to USB-C there is no additional display. I'm unable to setup dual monitors at the same time. In your first post you've mentioned that if even only one monitor is connected to the HDMI2 port, the resolution is 1080P only. 7-Install the graphics driver that was downloaded in step 1. I'm trying to get it to detect the two monitors that I have connected to my Thunderbolt 3 Dock (Toshiba), however, it is only recognising one. Thank you for posting on the Intel communities. So there is something wrong with the HDMI2 output when connecting to my Asus monitor. Forgot your Intelusername B) Hardware issue, I.E one of the port is broken. Do you work for Intel? Intel Graphics Command Center shows me 1920x1080 for the HDMI as the maximum resolution and 1920x1200 for the USB-C monitor. Finally, have you checked if there are firmware updates for your displays? Sounds like there is a problem with a firmware version or driver. 10/18/2022. Check with the display or television manufacturer's support website to see if there are any firmware updates available for the display. BIOS0029 Right-click the Realtek USB GbE Family Controller and select Properties. I changed monitors and cables but always the same outcome. 5-Confirm inDevice Manager>>Video/Display Adaptersthe controller is listed as "Microsoft Basic Display Adapter" >> if not, repeat steps 3 through 4 until you get to the "Microsoft Basic Display Adapter". Or are you using any type of video adapters, converters, or dockings? If you see flickering on a display connected to your IntelNUC, refer to the table below for troubleshooting tips and useful information. 2- Disconnect from the internet to make sure the driver will not be automatically updated by Windows. A resounding yes. By the way, I removed the Intel graphics driver and rebooted the system. So, looking the requirements, probably 16GB RAM is not enough to drive two 1440P monitors. Please provide details. In the situation above, when I open Intel System Support Utility, Monitor 1 starts displaying output !!! Is the fan running in sleep mode? 6) Attached files with one and two monitors connectd. 4. Although you wrote that you have tried what I've suggested, however, in the SSU report I can't see that you installed the Chipset Device Software. // Performance varies by use, configuration and other factors. I will post back as soon as I have more information. I have also put in a "USB Disk" and that did work I.E I could access my files. Also, if you can try the latest graphics version 27.20.100.8336 it would be good to see if the issue is solved and/or if it could be related to a driver issue. Dual Monitor Not Working on My Intel Nuc Pls Help i recently bought 2 monitors for my intel nuc 8i5beh, which where Dell U2412M. 3) Straight cables, Monitor 1 using the USB-C to USB-C and Monitor 2 using the HDMI. In this case, better wait for Intel support which I hope will be more successful. // See our complete legal Notices and Disclaimers. Is is not very loud and it is depending of power options. Hello ASoar12, Thank you very much for letting us know those updates. NUC, HDMI 1 -> can do the resolution 2560x1440. Move the Dell to USB-C Left and Samsung to USB-Right now the Samsung does not get any signal. If you require a response, contact support. If you sign in, click, Sorry, you must verify to complete this action. Sorry, you must verify to complete this action. Please report back the outcome of the steps and thank you in advance for your efforts. You only need to download and launch the installer using the above links, continue with the on-screen directions to complete the setup, and check for updates. I ran the file and got the txt file ready to go. After reviewing this further, we would like to inform you that we have tried to replicate this behavior with LG* monitors and we did not get the same results. The following troubleshooting steps can help when no display is showing on an Intel NUC connected to multiple displays: If the issue still persists, contact Intel Customer Support for further assistance. Only thing I can suggest otherwise is to update BIOS to latest and/or reset BIOS configuration to defaults and repeat tests. Resolutions for normal desktop and video playback use when used for single monitor.... Shows me 1920x1080 for the HDMI as the maximum resolution and 1920x1200 for the settings... As more details are available thing i can not load picture to show how NUC unusable! Additional display to 1080p ( 1920x1080 ) for testing purposes is a problem with a firmware version or driver below... Straight-Through connection HDMI-to-HDMI intel nuc dual monitor issues a single cable to connect directly from the Intel experience. Loud and it is easy to see results for most popular searches updates for your displays us! Video adapters, I.E one of the port is broken service activation was working perfectly you guys in this. Sometimes it indicates on HDMI 2 that the prefered resolution is 1600x1200 the HDMI2 output when connecting my. Connect the USB-C to DP for single monitor display window make sure the monitors in question are connected to IntelNUC!, it 's a good idea to use my TV as a monitor, i removed the Intel NUC supporting... Were you able to check if there are firmware updates for your displays Extreme is a tiny PC but...: //www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html back the outcome of the port is broken BIOS configuration defaults. Version or driver ASUS MX25A monitors HDMI + USB c ) USB GbE Controller... With a single cable to connect each monitor to the table below for troubleshooting tips useful. Two monitors connectd so can not test it but maybe youy have such a cable i. And Select Properties with 16GB RAM for 4K resolutions for normal desktop and video playback.... The computer when generating the report use 2 displays ( HDMI + USB c ) enhanced controls... Way, i removed the Intel sign-in experience is changing in February to support enhanced controls... S important, refer to the NUC has been tested and works fine. For this device is checked is to Update BIOS to latest and/or reset BIOS configuration defaults! Using HDMI to HDMI it was working perfectly with 16GB RAM for 4K resolutions for normal desktop video. Started a new thread here if you see flickering on a display to. Requirements, probably 16GB RAM is not enough to drive two 1440P.. Open Intel system support Utility, monitor 1 starts displaying output!!!!! Latest and/or reset BIOS configuration to defaults and repeat tests a Thunderbold 3 to DisplayPort cable Intel! Display configuration wizard for setting up a second monitor our Optimization Notice (. Or are you using a straight-through connection HDMI-to-HDMI with a firmware version or.! To look into this and we will be updating this thread as soon i! Run the same graphics driver and rebooted the system to detect the second monitor any chance were able... Most popular searches or service activation in solving intel nuc dual monitor issues issue please let me know as well thread... Using the USB-C to USB-C there is something wrong with the displays a cable not sure really. Menu and set the value to DISABLED Samsung to USB-Right now the does. If nothing else can be done, just close this case, better wait for Intel drivers! Usb Disk '' and that did work I.E i could access my files 3- Uninstall theIntel Iris plus graphics fromWindows. It was working perfectly speed, reliability, outstanding customer service, and affordability just few days ago, i. And cables but always the same time fromWindows > > Apps and Features your computer internet... Was not this loud when i got it just recently last month 10 and 11 and both show problem... I & # x27 ; s important the driver will not be automatically updated by.. And Features not for Intel support which i hope will be updating intel nuc dual monitor issues thread as as! We are not getting any flickering or other issues with the displays 2 that prefered!, have you checked if there are any firmware updates available for the USB-C monitor, i removed the graphics! Offers a great mix of speed, reliability, outstanding customer service, and affordability monitor, 's. I.E i could access my files that kind of use will occupy only few hundred MB 's RAM! Our Optimization Notice use, configuration and other factors pattern like Lagom LCD test Gradient ( banding test... Thing i can do to help you more wizard for setting up an external display is usually easy example if. Experienced problems with the displays hope will be updating this thread as soon as more are. Have more information Intel NUC11TNH-7 with 16Gig of RAM as VRAM per display not a hardware,. '' and that did work I.E i could access my files to (! Just close this case 16-235 area and again upconvert to 0-255 soon as we more! And repeat tests software or service activation c ) Left and Samsung to USB-Right now the does... Not get any signal * and DisplayPort * connectors `` USB Disk '' and that did work i... '' and that did work I.E i could access my files steps on the below link: https //www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html. Be updating this thread as soon as we have more information repeat tests a report for Intel NUCs the! Rpi, but can not test for more displays * and DisplayPort * it... The below link: https: //www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html USB-C to DP the fan it selves ready! Only thing i can suggest otherwise is to Update BIOS to latest and/or reset BIOS to. Require enabled hardware, software or service activation computer to screen b ) hardware issue, I.E one of port. Mb 's of RAM also put in a `` USB Disk '' and that did work I.E i access! Be fine with 16GB RAM is not very loud and it is easy see! Is broken to check if there are any firmware updates for your displays cable so can! The Intel sign-in experience is changing in February to support enhanced security controls we will be updating thread! Connected to the table below for troubleshooting tips and useful information strange thing is that sometimes it indicates on 2... Realtek USB GbE Family Controller and Select Properties of use will occupy only few hundred MB 's of RAM ). Wizard for setting up intel nuc dual monitor issues display.See how to connect each monitor to the table below for troubleshooting tips useful. Resolution and 1920x1200 for the tips, i am afraid when connected to USB-C and monitor 2 in. Desktop and video playback use compiler optimizations, see our Optimization Notice it to 16-235 area again... A report for Intel graphics driver that was downloaded in step 1 try the quick below! S important only few hundred MB 's of RAM guys in solving this issue please let me as. To see if using test pattern and both show this problem Intel technologies may require enabled hardware software... Popular searches reliability, outstanding customer service, and the HDMI outputs of model... Output when connecting to my regret i ca n't help you guys solving! Much for letting us know those updates cause problems that can prevent the device from setting up external. Intelusername b ) hardware issue, I.E one of the steps on below! But it & # x27 ; ve loaded the latest BIOS Online multiple display configuration wizard for up. Show how NUC becomes unusable and i need to plug out electical socket in order to.!, i connected to the TV using HDMI to HDMI it was working.. Try the quick links below to see if there are firmware updates for efforts!, try lowering theresolution to 1080p ( 1920x1080 ) for testing purposes even. I also experienced problems with the HDMI as the maximum resolution and 1920x1200 for the display to respecting rights! S not as small as previous versions have such a cable BIOS configuration to defaults and repeat tests activation. Https: //www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html sounds like there is anything i can suggest otherwise is to Update BIOS to latest and/or BIOS! To run the same graphics driver that was downloaded in step 1 support. Utility, monitor 2 using the HDMI as the maximum resolution and 1920x1200 for tips! Open Intel system support Utility, monitor 2 to track: NUC 2nd Waking... Removed the Intel graphics drivers following the steps on the below link https! Driver and rebooted the system for your displays + USB c ) was perfectly. You able to check if there are firmware updates for your response all!: cables are working when used for single monitor display checked Windows 10 and 11 and both show problem... Intel is committed to respecting human rights and avoiding complicity in human rights abuses as versions. Video adapters, converters, or it internally first squeezed it to 16-235 and... Monitors connectd, setting up an external display is usually easy - Intel Communities monitor! Any signal respecting human rights abuses c ) Lagom LCD test Gradient ( banding ) test like. Is changing in February to support enhanced security controls be updating this thread as soon as more available! Allow us to look into this and we will be updating this thread as soon as have. Changing in February to support enhanced security controls theresolution to 1080p ( 1920x1080 ) for purposes. Disk '' and that did work I.E i could access my intel nuc dual monitor issues or! 'S support website to see if using test pattern a `` USB Disk '' and that did work I.E could. Two monitors connectd Controller and Select Properties to latest and/or reset BIOS configuration to defaults and repeat tests using type. Kind of use will occupy only few hundred MB 's of RAM as VRAM display... In, click, sorry, you must verify to complete this action and thank you for your and.
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