Unweighted base: Claimants who had third person support during the call (n=257). On the other hand, those who previously expressed their preference for face-to-face assessments were more likely to cite being able to see the assessor as a reason for feeling comfortable with video (68 per cent, compared with 25 percent of those who said to prefer telephone assessments). Nearly one in three (32 per cent) reported issues with the questions (the way they were asked, type, focus and coverage). Claimants who went on to be placed in the LCRWA group were more likely to have sought additional support (35 per cent) than those who were awaiting further assessment (23 per cent). You are going to go through some activities in the PIP assessment with questions on mental health and these kinds of activities last for 60 minutes: You can learn more about what goes on in a psychological examination by buying this book on this website. Over six in ten claimants (62 per cent) had experience of a video call. This tool will help you work out how to save to pay off debts or buy the things you want. You are currently in the en section of the site. Those with unplanned and planned intervention were in the middle (44 per cent and 55 per cent respectively). Eleven per cent of those who had previously had no preference were now interested in video calls but when asked again for their choice a further one in three now opted for either telephone 33 per cent) or face-to-face (32 per cent). WebAge-Based, Comprehensive Virtual PHP/IOP Programs for Adolescents, Young Adults, and Adults. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. The professional will then send it to DWP to check if you are eligible for the benefits. The assessment provider was able to incorporate breaks in 93 per cent of cases where it had been requested. When all other relevant variables were controlled for, those awaiting an assessment outcome were equally likely to prefer either telephone or face-to-face assessments. Others mentioned improvements in the assessors behaviour, needing to talk to someone who understood their condition or having someone to support them on the call. For example, LCWRA claimants may be more likely to have a particular health condition which could be the underlying reason for their choice of channel. In addition to information from DWP or the assessment provider, over one in four (29 per cent) claimants spoke to a friend or relative. According to DWP records, nearly two thirds (64 per cent) of claimants surveyed were making a new claim for PIP. Personal Independence Payment (PIP) telephone assessments, Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Government efficiency, transparency and accountability, Claimant experience of telephone-based health assessments for PIP, ESA and UC, nationalarchives.gov.uk/doc/open-government-licence/version/3, Limited Capability for Work and Work-Related Activity Group, More information about what would be covered, Hearing issues: Claimant hearing assessor, Hearing issues: Assessor hearing claimant, Understanding and answering the questions, Other difficulties but not related to taking the call, Assessor listened to and understood claimant, Could not explain condition over the phone, Health condition prevented them from doing so, Generally uncomfortable discussing over phone, General discomfort/Emotional difficulties, Supporting evidence not used or considered, Does not want to be on camera or face-to-face, Would not be able to fully show or explain condition, General improvements in assessment conduct/service provision, Having a longer assessment/more time to explain condition, More information on the next stages/support following the call, An alternative/additional method of providing information, That a third person could have been present, Poor sound quality: Claimant hearing assessor, Poor sound quality: Assessor hearing claimant, Whether assessor provided a clear explanation, Whether assessor listened to and understood claimant, Could not fully explain condition over the phone, General discomfort/emotional difficulties, Having someone who understands the condition, More suitable questions (for example, tailored/non-tick box), views of the telephone assessment process, preferences in relation to the mode of assessment, suggestions for improvements to the telephone assessment process, women were most likely to cite they would find it less stressful (57 per cent) alongside those undergoing a reassessment; those placed in the, claimants reporting mobility conditions were most likely to point to the advantages of not having to travel (75 per cent) alongside older claimants, those undergoing a reassessment and those placed in the. Unweighted base: All claimants (Whether the assessor provided clear explanation, n=1128) (Whether assessor listened and understood claimant n=1134). If they refuse, you can complain to the assessment centre, DWP, or ask your M.P. In this model, only reporting a mental health condition was associated with a slightly decreased preference for a video assessment. Unweighted base: All first time PIP claimants (n=438). The feedback of the group awaiting a further assessment is particularly interesting, as their results tell us about the experience of the assessment alone not influenced by the outcome of the assessment. PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. WebIntroduction. The assessments previously took place face-to-face and due to COVID-19 pandemic have recently moved to telephone. Nine in ten (90 per cent of) claimants were satisfied that the assessor called on time and 95 per cent agreed that the assessor explained clearly what would happen at the beginning of the call. Those that did tended to have problems hearing the assessor or being heard due to bad lines or lines cutting out. Claimants who were awarded PIP were more likely to have previously attended a face-to-face assessment for a previous claim (57 per cent) than those who were disallowed PIP (47 per cent). Men felt more comfortable with a video assessment than women (60 per cent compared to 53 per cent). Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics (66 per cent), three and a half times their predicted probability of face-to-face assessments (19 per cent). Seven in ten (70 per cent) of those placed in the LCWRA group said they would prefer a telephone assessment compared to just over four in ten (42 per cent) of those who had been awaiting further assessment. Having a mental health problem can be expensive. The PIP assessment is an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination. This is someone with extensive knowledge of the. You should be advised of a rescheduled phone assessment by letter, & should be given at least a week's notice; not the best scenario. Well enough: For instance, you may be able to prepare and cook a meal, but you will not be able to eat it if it is deemed undercooked. Continue with Recommended Cookies, The Optimistminds editorial team is made up of psychologists, psychiatrists and mental health professionals. This question does not signify your ability to walk. Most (95 per cent) claimants agreed that they were able to explain to the assessor how their condition affected their daily life. someone goes out with you. Almost two thirds (63 per cent) of claimants had experience of a video call with rates higher among younger claimants. Around eight in ten (79 per cent) reported they were comfortable or very comfortable. When predicted probabilities are presented for sub-groups of claimants, these are generated by estimating the likelihood of claimants preferring a particular assessment channel while constraining them to have the characteristic that defines this sub-group (for example, as if all claimants were female). As described previously this analysis looked at the relative impact of key claimant characteristics in predicting channel choice (namely assessment outcome, previous experience of face-to-face assessments, age, gender, and health conditions as predictor variables, as well as an interaction effect between age and gender). Around half of these claimants (51 per cent) said they found it less stressful. WebIntroduction. Some also consulted a social worker or support worker (4 per cent), a charity or support group (2 per cent), JCP (2 per cent) or Citizens Advice (2 per cent). Around one in ten (13 per cent) said they had no preference. Other less common difficulties included understanding the questions (4 per cent), finding a quiet place (4 per cent) and difficulties hearing the assessor due to the claimants condition rather than technical issues with the line (2 per cent). Only 28 per cent were predicted to still prefer face-to-face, compared to 26 per cent given a two-way choice. For those undergoing WCA, over six in ten (62 per cent of) claimants would prefer a telephone assessment, with nearly one in four (23 per cent) wanting face-to-face. The report reports on differences between groups of claimants that would have been statistically significant if the survey was conducted using full random probability survey methods. Here is a sample PIP question on mental health: Do you need help from another person to plan a route to somewhere you know well? Full details of the sampling and fieldwork are contained in the separate technical annex. Just over three quarters of claimants (76 per cent) agreed or strongly agreed with the statement that they were able to explain during the assessment how their health condition or disability affects their daily life. However, as figure 46 shows, this was not the case for male claimants. This was the only variable included in the logistic regression models that significantly predicted claimants preference for video assessments. Eight in ten (80 per cent) of claimants recalled previously experiencing a face-to-face assessment, particularly if they were taking part in a reassessment (96 per cent), but also those submitting a new claim (64 per cent). Over four out of five (83 per cent) of claimants who recalled receiving information prior to their assessment found it somewhat or very helpful. Claimants reporting mobility conditions were more likely to be aware they could have someone to support them (68 per cent compared with 59 per cent of those without mobility conditions). Again, the outcome of the assessment may affect a participants retrospective views on the experience and the type of assessment they would prefer. Hopefully you will be "lucky" Around one in four felt that it was not possible to explain their condition over the telephone (28 per cent) or were too time limited (23 per cent). In this brief blog, we will be talking about PIP assessment questions on mental health, what the PIP assessment is for, the procedure of the PIP assessment, and more information about PIP assessment questions on mental health. Telephone interviews were conducted with 837 claimants of PIP and 1146 ESA or UC claimants between April and October 2020. Men were more likely to report that they found the information helpful (87 per cent) than women (81 per cent). When then asked which of the three channels a claimant would prefer for an assessment, 13 per cent of claimants selected a video call. Four in ten claimants (41 per cent) preferred face-to-face assessments and similarly 39 per cent preferred telephone assessments. Assessments will now either be paper based or telephone. How can I appeal a decision about my benefits? The most commonly mentioned reason among those who did not feel they were not able to explain their condition was feeling that the assessor was not listening, seemed uninterested or was not showing understanding of their condition. The Work Capability Assessment (WCA) considers how much claimants health condition or disability affects their ability to work. This analysis found that the outcome of the assessment, gender and previous experience of face-to-face assessments were significant predictors of a claimants preference for telephone or face-to-face assessments. Tell us how often this happens and how it affects you. What are my options for dealing with debt? The PIP assessment questions on mental health will be asking about the degree of assistance you need in daily activities. someone helps or encourages you to go out. Unweighted base: only claimants who are comfortable with video assessments (n=492). This analysis suggests that introducing a video option reduces the proportion of claimants awarded PIP who might otherwise prefer telephone assessments but does not change the views of those who prefer face-to-face or those who were not awarded PIP. The most common way new claimants had first heard about PIP was from a friend or a relative (39 per cent), as well as from a health worker (19 per cent) or JobCentre Plus (14 per cent). The nature of claimants health conditions also significantly predicted their assessment preferences. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. They do send out text messages for appointments yes. Almost half (46 per cent) felt that video calls would allow them to see the assessor and build rapport. This appointment letter will be given by Atos & Capita. Citizens advice. You are most welcome to join today! Of the 25 per cent of claimants who said they were dissatisfied with the assessment, the most commonly reported feedback was dissatisfaction with the assessors behaviour (38 per cent), including the assessor not appearing to listen, understand or was perceived to be unhelpful or uncaring. reading and comprehending written information, organizing a journey or following a route. In order for the DWP to change from a telephone assessment to a paper-based assessment, you will need a letter from your GP that states it would cause you "overwhelming psychological distress" to take part in a telephone assessment. Claimants were asked about their experience of having someone on the call to support them or provide assistance during the assessment. your mental health condition makes using a bus or train difficult. Physical and psychological or mental examination: If obligated, and with your consent, these health professionals will administer a short physical and mental function examination. You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food Around two thirds (66 per cent) of claimants reported feeling comfortable sharing information about their condition with the assessor over the phone. Assessments will now either be paper based or telephone. Do be advised that the 'DWP' call handlers are not PIP advisers. to intervene on your behalf. Eight in ten claimants (80 per cent) who received a telephone assessment said they had previous experience of a face-to-face assessment. Given a two-way choice (between face-to-face and telephone appointments), claimants who reported a mental health condition were significantly less likely to prefer a face-to-face appointment than those whose condition mostly affected other aspects of their health. Those who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). Before your PIP assessment, you should plan your journey to your assessment centre. Claimants were then asked whether, if they had a choice of all three channels, they would prefer a video, face-to-face or telephone assessment. PIP telephone assesment today. For example, disallowed claimants may be more likely to have a particular health condition which could be at least part of the underlying reason for their choice of channel. They need to use that actual phrase. poppy123456 Community member Posts: 38,820 Disability Your options are to wait, or phone back, & I'd suggest ringing tomorrow at 9am to find out what's happening. Physical and mental examination: If required, and with your consent, they will conduct a brief physical and Those placed in the LCWRA group were more likely to report doing so (94 per cent) than those who were awaiting further assessment (82 per cent). Issues with the assessors behaviour (such as not appearing to listen, understand or care about the claimants condition) was the most common reason for being dissatisfied. | Mental Health Forum Unanswered threads Talk with people who know what it's like! Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. You dont become too concerned about the word severe since anxiety and distress can appear different in severe expressions in affected people. Out of claimants who said they preferred face-to-face assessments, those awaiting their assessment outcome and those whose claim was disallowed were more likely to report that a face-to-face assessment would make communication during the assessment easier (50 and 46 per cent respectively). Additionally, those aged under 35 were more likely to find some topics difficult (34 per cent), compared to claimants aged over 55 (19 per cent). Do be advised that the 'DWP' call handlers are not PIP advisers. Claimants who had initially opted for face-to-face over telephone were least likely to change their view at this stage. Anna Marcinkiewicz If you want to know how often you have problems with the activities, fill out the form. PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. The PIP form is based on two major components Daily living difficulties and Mobility difficulties. Unweighted base: Claimants who were not satisfied with the assessment (n=183). As for PIP, preference was highly associated with the outcome of the telephone assessment. The assessment outcome, gender, any previous experience of face-to-face assessments and presence of a mental health condition were significant predictors of a claimants channel preference. Women were also more likely than men to say they would feel nervous (22 per cent compared to 12 per cent). she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. They need to use that actual phrase. These looked at the impact of five key claimant characteristics, namely assessment outcome, previous experience of face-to-face assessments, age, gender and health conditions as predictors of channel choice, as well as an interaction effect between age and gender. Be yourself; you want them to see you how Over three out of four (78 per cent) also agreed that the assessor listened to them and made sure they understood what the claimant was saying. What you should say during the PIP assessment. The PIP assessment is looking at your functional ability to perform each activity and is not a medical. Women and those placed in the LCWRA group were significantly more likely to prefer telephone assessments, when asked to choose between telephone, video or in-person assessments, even when taking their age, health conditions and previous experience of assessments into account. The most common reasons reported were issues with the assessors behaviour (29 per cent) and having insufficient or limited time to understand and/or provide answers to the questions (21 per cent). Older claimants were more likely to feel comfortable sharing this information (82 per cent of those aged 55 and over, compared with 72 per cent of those aged under 35). Most people have to take the PIP medical assessment with questions on mental health to get this benefit program. The majority (87 per cent) did not experience any issues, while some reported problems with sound quality (claimant hearing the assessor) and signal problems (both 5 per cent). How do I ask for a Mandatory Reconsideration? Above we describe how claimants with certain characteristics were more or less likely to prefer a particular assessment channel. Most claimants reported no other practical difficulties during the call but nearly one in seven (15 per cent) had problems holding the handset for the duration of the call or not being able to use a loudspeaker. In a reasonable and attainable time: Does it take you a lot more amount of time to do the activity than it would take most people. You will be required to talk about how your condition affects you despite detailing it in your PIP form. The PIP assessment questions on mental health will be asking about the degree of assistance you need in daily activities. For many of us, it can mean that we need extra support to get to work, see friends and family, and carry on living our lives. The number of achieved interviews was 1146. If you plan to travel by car, you can claim back the cost of parking and a price per mile (e.g. However, as we examine later, preferences for the mode of assessment were also highly associated with the outcome of the claim. An example of data being processed may be a unique identifier stored in a cookie. They later changed the award because they looked into everybodys claim as they felt they hadnt been Over four in five (83 per cent of) claimants experienced no technical difficulties during the call. Overall, 94 per cent reported they were satisfied or very satisfied with the assessment. Claimants who were eventually placed in the LCWRA group were more likely to have requested breaks than those who were referred (10 per cent compared to 3 per cent). Claimants whose claim had been disallowed were more likely to say that video allows them to see the assessor and build rapport with them (60 per cent, compared to 37 per cent of those whose claim had been awarded). What does the assessor observe during the PIP assessment? Nine out of ten (90 per cent) of those who recalled receiving information prior to their assessment found it somewhat or very helpful. Babyroobs is right they are turning down more than they award at the moment so just be prepared to make a mandatory reconsideration. Claimants more likely to receive support included those having a benefit reassessment (28 per cent, compared to 17 per cent of those making a new claim), and those placed in the LCWRA group (27 per cent, compared to 9 per cent of those who were referred). If you have a disabling condition that makes you housebound, you can also request for a home assessment. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: [email protected]. Six in ten (62 per cent) stated a preference for telephone assessments, while just over one in five (23 per cent) would still prefer face-to-face. You will need to contact the assessment provider and request a home assessment. Women (25 per cent) and those making a new claim (25 per cent) were more likely to cite being able to stay at home as a reason. Claimants aged 55 or older were more likely to cite being unable to use the technology (29 per cent). Logistic regression analysis found that PIP assessment claimants awarded PIP were more likely to prefer telephone over a face-to-face assessment even after controlling for other factors likely to influence choice. Unlike the regression analysis for PIP claimants, there was evidence from our final models for WCA respondents that the relationship between a respondents age and their channel preference varied by their gender. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. A quarter of this group reported general discomfort using video for an assessment (27 per cent) and 25 per cent did not want to be on camera. Even with the letter, the DWP can still turn down a paper-based Nine in ten (91 per cent of) claimants said they received this information. Adding variables relating to a claimants assessment experience, demographics and health conditions in different stages allows us to observe the influence of each variable independent of the other variables- on our outcome of interest, namely their choice of assessment channels. They refuse, you can also request for a video call with rates higher younger... Are contained in the en section of the telephone assessment | mental health will asking. Recommended Cookies, the Optimistminds editorial team is made up of psychologists, psychiatrists and mental health Forum Unanswered Talk. Pip medical assessment with questions on mental health condition or disability affects their to! Had third person support during the assessment 63 per cent preferred telephone assessments details of the assessment ( WCA considers... 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