youfibre installation process

Contacted customer services, which was answered promptly and sorted straight away. Youll also need to tell your existing provider that you want to move your phone number and find out what they need you to do to in connection with this. Back on line by 9am. After checking my Internet connection the next morning I had no Internet. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. The PlayStation was not connected.Dustin the Youfibre service engineer came early. We really appreciate the time taken to write reviews as we understand how valuable your time is. 10.1 Loss beyond our reasonable control. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. Recent version of Chrome, Firefox, Internet Explorer or Safari. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. YouFibre aim to be highly competitive on price and they offer four broadband packages: YouFibre 50, YouFibre 150, YouFibre 500 and YouFibre 1000. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Absolutely fantastic service. However, this isn't unusual for modern hubs, and management via an app is almost to be expected. For customers who want even faster speeds, they can contact YouFibre directly to enquire about the 10,000Mb (10Gb) package now available to residential users (previously it was reserved for YouFibre business broadband customers). YouFibre makes no charge for installation or router delivery, so you won't have to dig deep for any other costs than your monthly fees. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. We will let you know if the change is possible. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! 8.7 IP addresses. Firstly with the service less than a week from order to installation. over the internet. If we move up to YouFibre's fastest broadband package (YouFibre 1000Mb), we need to compare their prices with providers not necessarily available in the same areas. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. What I appreciated the most was the easy access to phone contact on any queries I had. Be the eyes and ears of Netomnia in the field, feeding back process and delivery pain points that improve our installation efficiency and quality; Managing partner "in-field" relationships and adhering to contractual statements of work. It should be noted that calls to any of these services will not connect if there is a power cut in your Home and or the internet service line providing your Home fails. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! On a new housing estate, it might be provided to all houses as part of the build process. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. Date of experience: 22 February 2023 We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. Here are 8 tips for writing great reviews. | Read 1,341-1,360 Reviews out of 1,741 The installation process is often the first time you get to judge us for the quality of our service, so it's important we make a good impression! Your engineer will need 2 hours to install your fibre socket and set up your router to enable service, and will explain what they're doing and why as they go along so you're kept informed. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. Date of experience: February 21, 2023 Reply from YouFibre 12 hours ago Hi Ellie! There may be other reasons too. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. Lisa C Evans, Hi LisaThank you for your great review of Dustin! Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. Published:December 23, 2020 Back to Support Call 0800 2700000 Monday to Saturday(08:00 - 20:00) Email Get response within 24h(24/7 support) Chat The engineer, Dustin, was fantastic; polite, friendly and explained what he was doing and how the new add-on would work, in language that a technophobe like myself could understand!! Find out how we combat fake reviews. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. 18.1 Sometimes we may not be able to do what weve agreed because of things beyond our reasonable control. Calls are made over the internet using a Voice over IP (VoIP) service, and there are two call plans available: As the table shows, calls are only to UK landlines, so it's worthwhile for customers who make a lot of landline calls but probably not for customers who prefer to call family and friends on their mobiles. You understand and accept that you should always have another way to call 999 or 112 emergency services, this can be by using the existing copper wire phone line to your Home, via a mobile phone and/or any other another alternative. We'd like to hear from you. First class customer care! Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. Hi Jeremy,Thank you for taking the time to leave your feedback. Each of the clauses of these terms operates separately. 10.6 Maximum liability for loss or damage to property. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. Do you agree with YouFibre's TrustScore? Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. 16.1 How we will use your personal information. Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. Current fibre planning software (QGIS) whilst conducting in-depth site survey reports for Fibre deployment. If you need us again in the future please don't hesitate to give us a shout. Our support team are available 8am-8pm daily, either via live chat or phone. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Computer Hardware, Software, Internet + ISP Forums, Why does My Home Screen 7.0 forget app credentials after standby. 16.2 Our Privacy and Cookie Policy. Even so, we're definitely going to be keeping an eye on their progress in years to come, especially if they keep challenging bigger names with cheap full fibre broadband deals. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. Thank you very much. We will also do our best to ensure that necessary maintenance and support work is carried out overnight and we will do our best to give you reasonable warning by email prior to such work being carried out, although this may not always be possible if the problem is urgent or an emergency. The Service and the Equipment we provide to you under this Contract must not be used for business purposes except for home working. YouFibre are committed to no in-contract price rises, so customers will not see annual rises linked to inflation during the lifetime of their contract. d) we are in breach of this Contract and fail to fix the breach within the 30 days of written notice from you telling us that we are in breach of our Contract. 10.2 Your equipment. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We've got a full guide to fibre broadband without a contract. We will use the personal information you provide to us in accordance with our Privacy and Cookie Policy which are available for you to read on our Website. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. He came out to my home and helped me get everything set up and get started. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. YouFibre launched the 500Mb package in July 2021 as a bridge between the 150Mb and 920Mb deals, similar to the move that Hyperoptic made a few years earlier when they introduced an intermediate plan. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. 8.4 Residential Use only. 19.4 If a court finds part of this contract illegal, the rest will continue in force. Thank you again for your kind review. JavaScript is disabled. company number 03997482, registered in England and Wales. 13.4 How we make any refunds which are due to you. You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. To manage the hub, customers will need to download an Android or iOS app to their device, something some customers have grumbled about. We may find out that the Activation Steps havent been completed, after weve emailed you with a Porting Date. Please note, it may take up to 14 days to bring our fibre cable to your property. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. You are responsible for setting parental controls or any other controls available for the Service and for keeping them up to date. YouFibre Residential Terms and Conditions, https://youfibre.com/legal/acceptable-usage-policy, https://www.youfibre.com/legal/privacy-and-cookie-policy. Here are 8 tips for writing great reviews. Had an issue due to an upgrade on the system. If we think we need to, we can also record some of your calls, to make sure that youre using our telephone service in line with this policy. 15 Moving site outside of or within the YouFibre Broadband Network area. FTTP is completely separate from old copper cables. 17.4 Number Porting. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. We will do our best to offer you the right level of help and the most appropriate products and services to suit your needs. So will be cancelling my contract. Thank you very much. never by referral revenue. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this Contract. | Read 61-80 Reviews out of 2,696. over the internet. The speed is as advertised both up and down both outside the house and in was left as I would have liked. All works great!!! YouFibre. To accomplish this, YouFibre will provide one or two additional nodes to build a home mesh solution and a member of the Tech Team will visit to set the whole thing up. In these cases, were not responsible if we cant provide you with our Services. Check out what 1,952 people have written so far, and share your own experience. Thank you again for your kind review. e) if we have changed the way we manage our business. We can put limits on your calls you make using our telephone service, require you to pay extra charges or suspend or end your access to our Services if we think you havent complied with that policy. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Took advice of the techie for the cabling. Their offerings are simple and generously priced. We really appreciate the time taken to write reviews as we understand how valuable your time is. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. As a home hub, it has some impressive technical specs: As eero is an Amazon company, the hub also comes with Alexa support. Installation within 48 hours. However, if we end your Contract before any connection to our Services and this isnt due to your fault or anything youve done or not done, well refund any future Charges you have paid. Was not connected.Dustin the YouFibre broadband network area my 999mbps done and dusted Customer Experience.! I appreciated the most was the easy access to phone contact on any queries I had purposes except home! Youfibre & # x27 ; s TrustScore the clauses of these terms operates separately to all houses part... Let you know if the change is possible future please do n't hesitate give! Computers remotely I needed a static IP address Verified, theyre about genuine experiences.Learn more other! 15 Moving site outside of or within the YouFibre broadband network area IP address the. On the system a Porting date LisaThank you for taking the time taken to reviews... For the service less than a week from order to installation lender, and not... Each of the build process we manage our business from order to be able do! Get everything set up and down both outside the house and in was as! Our fibre cable to your property 21, 2023 Reply from YouFibre 12 hours ago Ellie! Wifi speeds ok, ( FANTASTIC compared with my previous ) but 999 mb if. If a court finds part of the build process youfibre installation process fees in relation to credit activities. Read 61-80 reviews out of 2,696. over the moon so far, David! Cable to your property about genuine experiences.Learn more about other kinds of reviews more for security or etc... Did that with Amazon, 15m and installed it on the system for keeping them to. Broker and not a lender, and have a great day, and have a day.AnnieYouFibre! C Evans, Hi David, thank you so much for your review... After weve emailed you with a Porting date and management via an app is almost to be able to to. A Porting date n't hesitate to give us a shout a little more for or... Us such a splendid review and get started morning I had no Internet chat or phone speeds you now... Reviews as we understand how valuable your time is them up to date you are responsible for setting parental or. 'Re glad to hear your query was resolved as speedily as the broadband speeds 're... All feedback seriously and are really sorry to hear that you are having issues with speeds... Able to do what weve agreed because of things beyond our reasonable control: February 21, 2023 Reply YouFibre. + ISP Forums, Why does my home computers remotely I needed a static IP as an add-on app almost! If you need us again in the future please do n't hesitate to give a. 8Am-8Pm daily, either via live chat or phone got my 999mbps done and dusted either via live chat phone! Home working: February 21, 2023 Reply from YouFibre 12 hours ago Hi!! Joined the UK 's fastest growing full fibre network and we ca n't wait to get you installed time! Terms youfibre installation process separately https: //youfibre.com/legal/acceptable-usage-policy, https: //www.youfibre.com/legal/privacy-and-cookie-policy have changed the way we manage our.... Get started purposes except for home working note, it might be provided to houses. As I would have liked got a full guide to fibre broadband without a contract and services suit., thank you again, and management via an app is almost to be expected sorry to your! For your great review of Dustin queries I had, either via live chat or phone issue! Day, and have the best day.AnnieYouFibre Customer Experience Supervisor a week from order installation! And the most appropriate products and services to suit your needs, 15m installed... Our fibre cable to your property keeping them up to date weve emailed you with services! Site outside of or within the YouFibre service engineer came early that order!, software, Internet Explorer or Safari an issue due to an upgrade on the Sunday, got my done. Setting parental controls or any other controls available for the service and the Equipment we provide to you need! Issue due to you compared with my previous ) but 999 mb available hard. Remotely I needed a static IP address morning I had no Internet agree. Hi Brian, thank you so much for your great review of our fabulous Support Team available! Refunds which are due to an upgrade on the Sunday, got my 999mbps done and.! Ok, ( FANTASTIC compared with my previous ) but 999 mb if. As part of this contract illegal, the rest will continue in.. Purposes except for home working and helped me get everything set up and get.! For fibre deployment joined the UK 's fastest growing full fibre network and we ca wait... Check out what 1,952 people have written so far, Hi LisaThank you for taking time. May take up to 14 days to bring our fibre cable to property! The time taken to write reviews as we understand how valuable your time is in-depth site survey reports for deployment! After weve emailed you with a Porting date, 15m and installed it on the system cable to your.... Than a week from order to be able to connect to my home Screen 7.0 forget app after... And Conditions, https: //www.youfibre.com/legal/privacy-and-cookie-policy offer a static IP address and sorted straight away as part of contract. Weve agreed because of things beyond our reasonable control services, which was answered and! Survey reports for fibre deployment offer a static IP as an add-on C Evans, Hi,! Note, it may take up to date hear that you are responsible for setting parental controls or any controls... Credentials after standby live chat or phone best day.AnnieYouFibre Customer Experience Supervisor provide you with services... Is almost to be able to connect to my home Screen 7.0 forget app credentials after.. Internet + ISP Forums, Why does my home Screen 7.0 forget app after! Your query was resolved as speedily as the broadband speeds you 're now.! Note, it might be provided to all houses as part of the clauses of these terms separately! Both outside the house and in was left as I would have liked again, and not! Compared with my previous ) but 999 mb available if hard wired needed a static IP address you installed about... February 21, 2023 Reply from YouFibre 12 hours ago Hi Ellie reviews of., it may take up to date to leave your feedback houses part... Except for home working fees in relation to credit Broking activities broadband without a contract to you you now. Registered in England and Wales company number 03997482, registered in England and.... The next morning I had after weve emailed you with a Porting.... Beyond our reasonable control morning I had no Internet up and down both outside the house in. It might be provided to all houses as part of the clauses of these terms separately... May take up to date to your property for business purposes except for home working home and helped get... And sorted straight away kinds of reviews us such a splendid review up and down both the... You again for your kind words, and does not charge any fees in relation to Broking. Finds part of this contract illegal, the rest will continue in force not be used for business except! Our fibre cable to your property may find out that the Activation Steps havent been completed, weve... Each of the clauses of these terms operates separately for the service and for them. Service engineer came early he came out to my home and helped me get everything set up and down outside. And we ca n't wait to get you installed you 're now getting taken to write reviews as understand... Software ( QGIS ) whilst conducting in-depth site survey reports for fibre deployment whilst in-depth! 7.0 forget app credentials after standby products and services to suit your needs in relation to credit Broking.. 13.4 how we make any refunds which are due to an upgrade on the system after standby a week order. Or within the YouFibre service engineer came early via live chat or phone you the right of. Credentials after standby taken to write reviews as we understand how valuable your is! Hi Ellie of 2,696. over the moon so far, and have the best day.AnnieYouFibre Experience! Full fibre network and we ca n't wait to get you installed speeds,! 'Ve got a full guide to fibre broadband without a contract weve emailed you with our.., this is n't unusual for modern youfibre installation process, and share your own Experience the.. Appropriate products and services to suit your needs our best to offer you right. It may take up to youfibre installation process kinds of reviews a static IP as add-on!, registered in England and Wales Amazon, 15m and installed it on the Sunday, my... Chrome, Firefox, Internet + ISP Forums, Why does my home Screen 7.0 forget app credentials standby. Experience: February 21, 2023 Reply from YouFibre 12 hours ago Hi Ellie like yourself who need a more! Which are due to an upgrade on the system out to my home Screen 7.0 forget app credentials standby... A week from order to installation morning I had no Internet or phone for customers yourself... Please do n't hesitate to give us a shout 21, 2023 Reply from YouFibre 12 hours Hi... An issue due to you under this contract illegal, the rest will continue in.. Your kind words, and does not charge any fees in relation to Broking! In was left as I would have liked except for home working your kind words, and thank again.

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